SAP Application Management services are offered for support, continuous improvement of SAP solution-based landscapes and to optimize all business-related processes. They help in strengthening your competitive position by reducing cost of ownership while improving business performance. AMS is the solution to support an organization in operating, optimizing, and extending its application landscape.
Support will include
Help Desk support: The continuous helpdesk support for SAP Application management services and call resolution is enabled through a centralized help desk with 24/7 coverage, support through web, phone, email and chat channels and improvement in incident management through training programs for helpdesk users.
Functional and Technical Support: SAP AMS incorporates functional and technical support which includes business analysis, functional enhancements where required and technical enhancement of RICEF (Reports, Interfaces, Conversions, Enhancement and Forms). The functional experience developed after years of experience across different industries, domains and geographies, assists clients in change management initiatives in SAP R/3 modules and mySAP business suite. Technical support includes ALV reports, smart forms, user exits and BADI, LSMW, Workflow, ALE/EDI and Business Warehouse.
System Administration and Monitoring: The Application Management services team supports implementation and rollout for new SAP projects through system configuration support and transport management. They also monitor SAP system performance and execute corrective and routine maintenance activities such as back-up and archival through SAP solution manager.
Benefits of SAP Application Management Services:
Support is continuous and round-the-clock operations with consultative, technical expertise and infrastructure support. Efficient on-shore and off-shore delivery of application services enable cost-efficient and flexible operations ensuring uninterrupted business operations and ongoing productivity improvement in your organization.
It will provide you the freedom from focusing on aspects such as regulatory compliance, global standardization, recruiting, training and retaining resources, etc. You can now focus on streamlining business processes, reducing total cost of ownership and on mission- critical objectives, which matter the most to your organization.
In addition, the program provides the flexibility to scale up or down when needed to meet changing business environments.
In summary, our AMS program ensures:
- Predictable and transparent support costs
- Reduced risk
- Reliable and sustainable operations
- Lowered TCO
- Agility and flexibility to scale in order to align with changing business environments
- Unmatched expertise to suit medium to large enterprises
- Freeing up customer time and resources to focus on core operations