How implementation of FSCM enables better business benefits
In FSCM there is a sub-module called “Collections Management”. The benefit is that it provides the cash collectors a prioritised work list of customers for them to call. The work-list is defined through a number of measures that are defined via configuration. This provides an organisation a structured process to tackle the cash collection process.
Dispute Management” is the sub module within FSCM to tackle this. A SAP case record is created to capture the dispute information. Various users can be assigned to a dispute to process or resolve the dispute. Further to this dispute creation can be automated, workflow can be used to ensure the correct individual is passed the correct dispute dependant on the reason of the dispute, type of customer etc.
Within FSCM Credit Management the main benefit is that you can create your own rules to calculate a credit score against a customer.