SAP Service
ALM
SAP Application Lifecycle Management (ALM) encompasses the complete lifecycle of IT solutions through a phase-based approach: requirements analysis, design, construction and testing, deployment, operations and optimization. In this context, the application lifecycle management ( ALM, born under the ITIL framework ) becomes a key concept that allows the CIO to demonstrate the value of the technology to the rest of the organization.


Solution Offering:
- SAP Solution Manager for Application Lifecycle Management processes
- Solution Documentation
- Solution Implementation
- Template Management
- Test Management
- IT Service Management (ITSM)
- Change Control Management
- Application Operations
- Business Process Operations
- Maintenance Management
- Custom Code Management
- Upgrade Management
Our Competency:
EIM Solutions, for each of our engagement we implement SAP solution manager. We have packaged implementation offerings for Solution manager based on components chosen by customer.
As a technnical prerequisite, solution manager is necessary in the IT landscape. However, SAP solution manager has much more potential to automate and streamline multiple IT processes,based on the ITIL best practices. We conduct workshop elaborating benefits of solution manager.
As a project team, we ensure that Solution manager is used fully for project execution as well as we establish processes for the ongoing usage.
In case customers are running other applications which has overlapping functionalities with Solution Manager (e.g. Support desk, Issue management), we establish seamless integration with solution manager.
We integrate solution manager with SAP BI system for quick analysis of various KPIs such as Business process monitoring, System monitoring, Service/SLA adherance and more.
Services Offering:
- SAP Solution Manager Implementation for various components as
- Project Management
- Document Implementation
- CharRM, CTS+
- ITSM- Service catalogue, KPI dashboards, ITIL alignment, ITSM Analytics
- Testing Management
- Business Process Monitoring and Process Management
- Early Watch Reports
- Help Desk
- Documentation ( configuration and Business Process)
- Hana specific features
- Fiori UIs for Solution Manager
- BPCA ( Business Process Change Analyzer)
- Alert Configuration ( Hardware Alert)
- SAP Solution Manager Upgrade to 7.2
- SAP Solution manager reporting with SAP BI
- SAP Solution manager support and enhancements
- SAP Solution manager support and enhancements
- SAP Solution Manager integration with other applications
Feel free to contact us, or you can call us IVRS : +91-844 844 9577