SAP Support at Albatha
Supports Albatha for ECC / IS Retail AMS/ Enhancements/ Rollouts/ End User Training
Albatha consists of more than 25 autonomous companies specializing in sectors as diverse as automotive, healthcare, manufacturing, engineering, electronics, FMCG, food, real estate and education. Business process automation implemented in centralized ECC server and SAP IS-Retail.
Business Challenge
- Albatha was running SAP ECC system IS-Retail and BW. All major modules from ECC system, IS Retail and BW/ BO, and Analytics were built up on ECC and IS Retail system
- Albatha looked upto EIM Solutions for the following deliverables
- SAP Systems Support, SAP HCM, SAP Business Intelligence
- Rollouts-Country rollout and Company Rollout for HCM and Logistics
- UAE VAT implementation Support
- Adhoc Requirements
Implementation
EIM Solutions worked with Albatha in supporting the ECC / IS Retail support activities, AMS/Enhancements /Rollouts and End User Training. Enhancement and support services for SAP HCM, BI and ABAP.
SAP Solution Scope
- SAP BW
- ABAP
- Functional Support
- Basis
Scope of services
- Issue resolutions
- Enhancements
- Expert consulting for new initiatives (solution fitment analysis, impact analysis, project planning, estimates)
- Proactive monitoring of the system
- User training
Requirement Benefit
Information could be accessed faster and the customer is benefited through assured and high quality support.